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Earlier this week, several media outlets reported that Chick-fil-A restaurants were implementing a new service called Moms Valet, which allows parents to order at the drive-thru with their children. Then, the moms corral their kids and go inside, where an employee has prepared a table to serve the family.

Mark Baldwin, public relations spokesperson for Chick-fil-A Inc. in Atlanta, told Upstate Parent that Moms Valet was not a new service, and it’s only available in 100 of Chick-fil-A’s 1985-plus locations. The idea is to provide a useful service to many of the customers who visit Chick-fil-A, who tend to be mothers between the ages of 18 – 35.

Sounds great, right? Not so fast.

“It’s a concept that only a few restaurants peppered throughout the country are offering,” he said. “In fact, I am not even sure any restaurants within (your) area are doing so.”

Baldwin added that each location can elect to offer the program based on its individual traffic and customer needs, but it isn't a corporate-wide mandate.

Josh Hooper, marketing director for Chick-fil-A Taylors, said the service isn’t in Greenville — yet.

“The Greenville market is currently investigating the possibility of providing this additional service to moms,” he wrote in an email. “At this point, there are no Greenville restaurants doing this, but I anticipate that at least some of the restaurants will begin this within the next year. The Mom Valet service is growing at Chick-fil-A as many of our regular guests are moms bringing kids to Chick-fil-A.”

Hooper said he thought the service was a “fantastic opportunity.”

“Of course, our company is always looking for opportunities to serve our guests better,” he said. “We are excited about it, and hope to implement it as soon as it is operationally feasible.”

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